Processing your Reservation.

Working hours are
MON-FRI 9AM – 6PM EST.

Current response time is now within 8 hours after request is received.

WHAT'S NEXT?

ASSIGNING A SPECIALIST TO
YOUR KIND OF REQUEST

You inquiry/request will be quickly reviewed by a Customer Service Manager who will then assign an experienced Travel Consultant to assist you.

THE FIRST CONTACT
Once the Travel Consultant is assigned, he/she will start working on your reservation immediately.  You will probably receive an email greeting you at Bookers International.

THE QUOTE
Your Travel Consultant will send you a quote for your comments and approval.  Normally there are a couple of questions on the suggestions we make, which are quickly sorted out by phone or emails.  

THE PAYMENT
A credit card authorization form is sent to you to be filled out and faxed back to us. It works as our authorization to charge your credit card.

RESERVATION PROCESSING
We will process your reservation and  send you the confirmation for all items, charging your credit card separately for airfare and land.

TRAVEL DOCUMENTS
Your travel documents are sent to you by mail,  or e-mail, if electronic.

COME GET A BRAZILIAN
COFFEE WITH US

Once in Brazil, if Rio is on your itinerary, we invite you for a coffee at our main office. The expert who handle your reservation will probably be there, and very happy to greet you in person.

 
You are here > Home > HOTELS > YOUR HOTEL SELECTION > WE CAN HELP YOU

Now, let’s us try to help you.

Here you have some options:
  • Call our Toll Free number 1-800-260-2700

    Please note that we have been getting lots of calls. It’s high season. If no agent is available, please kindly leave your name and number and we will return your call.
  • Fill out the QUICK FORM below and we will contact you in the next 24 hours by either phone or email.

Please select all that apply form the list below. If you are looking for something you were not able to find on our website, be specific on the open box.
 

 

Select all that apply.
I still have some questions before booking.
I am not sure I haven’t found exactly what I was looking for.
I have questions about pricing and/or payment.
I need some customization.
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Hotel Refugio da Vila

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